Delivery

Sibia Palace understand your excitement & knows you want to receive your order as soon as possible. We have designed our business with quick & efficient handling processes.

We have partnered with multiple courier services and Auspost to provide you with the affordable and quick delivery

· Handling Time: Sibia Palace will process all in stock order between 12-72 hours. Preorder & made to order processing & handling time varies and we will inform you via email of the relevant information when needed.

· Delivery period: Orders will be delivered within 2-10 working days, subject to availability of the products. Extra days may be taken for local holidays, Australian national holidays, weekends and sale time.

· Insurance : All Sibia Palace parcels are insured for lost in transit

Note is item is selected to be left at premise than its not under our insurance guidelines.

· Delivery signature: We prefer to have all our items to have signature on delivery. You have other options to choose from & can add special instructions while placing the order.

· International Delivery: Sibia Palace is currently only offer national delivery, keep an eye out on our website and social media for updates & announcements.

Purchasing Online

· All prices quoted are in Australian dollars and include GST. Prices are correct at time of purchase but are subject to change without notice.

· When placing your order, please ensure you double check the size prior to payment to avoid any delay in processing your order.

· All stock is subject to availability. Actual colors of the products may vary as every computer monitor has a different color reception capability so everyone sees these colors differently. We try our best to edit and make our photos as life-like as possible. But we cannot guarantee that the color you see on your monitor screen depicts the true color of the product. Sibia Place is not responsible for any items that run out or are discontinued while displayed online. Please check the size guide to ensure you are purchasing the correct size.

Receiving Your Order

· Please check your order against the packing list before opening or using the items. If there is any discrepancy, please contact Customer Service at customerservice@sibiapalace.com and we will endeavor to respond to your query within 72 hours.