Contact Us

For any questions or concerns, Please contact us by email or fill the form. We will revert you back within 72hours.

COUSTOMER SERVICES

Sibia Palace strives to create a remarkable experience for you, one which you can’t even imagine.
Whether you are a new parent or have a few munchkins running around, whether you are looking for a statement fashion piece to add in your jewelry or watch collection or you are planning a photo-shoot/props for a special occasion, Sibia have it all. We happily share your enthusiasm and offer products and services which help you tick of few errands like shopping hassle free.
In the business of online retailing we are honored to name ourselves, Sibia Palace, as we are style-savvy, modern and determined to be leaders in online retailing at an affordable price.
We believe in providing a commotion-free environment to purchase your favorite kids wear (sizes available from infant till year 5 boys and girls), toys, accessories and shoes.

GENERAL ENQUIRY

Sibia Palace is an online based business in Melbourne. We are a team of sharp-witted, fashion-savvy, innovative, and forward-thinking individuals with a dream to create a better shopping experience for you; you name it, either we have it or try to comply with your request. Please contact us by email or fill the form. We will revert you back within 72hours.

DELIVERY

Sibia Palace understand your excitement & knows you want to receive your order as soon as possible. We have designed our business with quick & efficient handling processes.
We have partnered with multiple courier services and Auspost to provide you with the affordable and quick delivery
• Handling Time: Sibia Palace will process all in stock order between 12-72 hours. Preorder & made to order processing & handling time varies and we will inform you via email of the relevant information when needed.
• Delivery period: Orders will be delivered within 2-10 working days, subject to availability of the products. Extra days may be taken for local holidays, Australian national holidays, weekends and sale time.

ORDER

At Sibia Palace we request our customer to ensure that the details they provide in their order are correct and full at the time they are making the order.

Due to the delivery commitments we make we cannot do any change, amendment, addition or cancellation to their online order once it has been submitted.

REFUND POLICY

Sibia Palace wish to indulge your every whim of shopping and we hope you adore and love what you order from us, at Sibia Palace we stand behind the quality of our product, we conduct a thorough inception before our products are shipped to you., but if you come across a manufacturing fault, please contact us at returns@sibiapalace.com as soon as possible. Refunds cannot be guaranteed without prior photographic evidence of the fault.